Delivery & Returns

Collection

Please contact sales@redlabeldrum.co.uk to arrange a collection date.

Filtration / Pallet deliveries

For larger items like filtration, deliveries will be sent via our pallet courier. These are sent for Next Working day delivery from 8am – 5pm. Pallet charges are £120.00.

Due to the pallet needing to be left at your property someone will need to be in to sign/take the delivery, because of this will need to confirm a delivery date that will be suitable before the pallets are dispatched. Please make sure you leave an email address / telephone number on the order so we can get in contact with you to arrange this.

Cancellation/Returns Policy

Products are to be returned in the condition they were sent to Red Label Drum Filters UK, Forshaw Heath Road, Earlswood, B94 5JU

In the unlikely event an incorrect/damaged product has been sent, please get in touch with us at sales@redlabeldrum.co.uk. In this case we shall replace the product free of charge and cover the return of the incorrect/damaged product at our own cost.

Returning products is done so at your own cost.

The products being returned must be securely packed to avoid damage. We recommend returning the products by recorded delivery.

Red Label Drum Filters UK does not accept responsibility for goods returned by a customer, which are not received, unless proof of delivery to us or receipt by carrier is supplied.

Red Label Drum Filters UK will refund all sums paid by you if the items are in the condition at which they were sent less delivery charge.

Return of goods after 7 days is at our own discretion.

Goods are not allowed to be tried/tested.

We process returns as quickly as possible. Please allow up to 3-5 days for us to handle your product return.

This refund policy does not affect your statutory rights.

Products that are specially made i.e., custom filtration, cannot be returned for refund unless faulty or damaged.